RETURN, EXCHANGE AND CANCELLATION POLICY
We strive to delight each one of our valued customers with exceptional service. We have a fair return policy that allows for returns and exchanges in compliance to our terms and conditions.
Email support: firstname.lastname@example.org
How can I return or exchange a product and in how much time?
You can initiate an exchange or return within 5 days of delivery in accordance to our returns and exchange policy. To initiate a return or exchange CLICK HERE.
How many times can I exchange a product?
You may exchange an item only once. Once an exchange has been processed, the item(s) cannot be returned or exchanged and the transaction will be considered final. If the product has been delivered wrongly by us, we will exchange it even if it exceeds the “one exchange only” policy.
Return/ Exchange Terms & Conditions
All returned items must be unused and returned with the original packaging. Damaged original packaging will not be accepted and no refund will be processed for such cases. Swarnbird has the right to do a thorough quality check of the product to ensure it is resalable before issuing exchanging the product. If we receive a returned item that doesn’t meet our above-mentioned conditions, it will be returned to the customer at their expense and no amount will be reimbursed.
- Once you have initiated an exchange, our customer care team will contact you for gathering any additional information.
- Our delivery boy will do the reverse pickup from the given address within 2-3 days of confirmation of exchange request.
- Once we receive the product, we will inspect it to ensure that there is no damage to the product; and that the product has been returned in unused condition.
- Once the product is inspected successfully, the expected/ exchanged product will be dispatched within 4-5 business days.
- The complete exchange process would take between 2-3 weeks.
- The exchange can only be processed once.
- Once an exchange request has been initiated, it cannot be converted to a refund/ return request.
Return & Refund process
- Once you have initiated a return request, our customer care team will contact you for gathering any additional information.
- Our delivery boy will do the reverse pickup from the given address within 2-3 days of confirmation of return request. Please ensure that there is someone home to hand over the return. 3 attempts are generally made to pick up a return. It takes 4-7 business days for us to receive the product once it has been picked up from your premises.
- Once we receive the product, we will inspect it to ensure that there is no damage to the product or packaging and that the product has been returned in absolutely unused condition.
- Once the product is inspected and found to be in resalable condition, the refund will be processed within 7 business days. In the case of COD order, 2% of the product, the value will also be deducted.
- Once the product is inspected and found to be in resalable condition, the refund will be processed within 7 business days.
Which items cannot be returned or exchanged?
They can only be exchanged. Please note: the exchange is only valid for ONE (1) time i.e. all items can only be exchanged once. Custom or bespoke orders made on special demands or with special customizations cannot be returned or exchanged.
What to do in case I received defective or damaged products?
If you happen to receive defective or damaged product(s), notify us on email@example.com
Who pays for the return shipping?
Return shipping is free to the customer.
Return Abuse Policy
Returning or exchanging for reasons other than manufacturing defect is a privilege offered to the customers. If any customer is found to be abusing this privilege, Swarnbird holds the right to not accept any returns/exchanges from such customers.