Order Cancellations (When can I cancel my order?)
After receiving your order, our customer care team will contact you to confirm the order via email, phone, SMS, and WhatsApp. If you do not respond to our order confirmation attempts, your order will be auto-cancellation within 48 hours of order placement.
If you wish to cancel your order, please email us at firstname.lastname@example.org; or call or WhatsApp us BEFORE your order has been dispatched from our warehouse. Once we dispatch the order, we won’t be able to accept any cancellation requests. You can MODIFY your order once at the time of the confirmation call.
To raise a dispute, please send an email to email@example.com Your email must contain the name of the product, order ID along with the details of your nature of the concern. This must be done within 3 days of receiving the product. If the dispute is filed after 3 days of delivery, the same will only be entertained at the sole discretion of Swarnbird.